How can I get a look behind the scenes and see what you Nikolas and Chris are up to? By signing up here: http://shop.smiletitans.com/heads-up
When will my items ship? Dec. 2017. Except for Tales of the Punic Wars, which will ship around April 2018.
How will items be shipped? Using Deutsche Post / DHL from our studio Germany. Books will be sent in cartons, art will be mailed flat. Some items may be sent separately.
Where are the books being printed? The books will be printed at a high end offset printer in Germany.
Can I get an Alter Ego Add On? Sorry, we're sold out!
Are the shirts silk screened or made with some cheap digital transfer process? They are silk screened.
Can you do a drawing in my book? Sorry, no. We will be very busy getting everyone's order out as quickly as possible.
What are the rules for the card game? The game is still in development. Please join the mailing list for major updates about this.
What artists will be involved in the card game? It's a bit of a surprise. In the months to come, you will get a early sneak peak through the mailing list.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.